shoei88 Privacy Policy

This Privacy Policy ("Policy") describes how shoei88 ("shoei88", "we", "us", "our") collects, processes, stores, and protects personal data provided by individuals ("you", "your", "the Player") who access the shoei88 Platform at shoei88.org, create an account, place wagers, or otherwise interact with our services. This Policy forms part of the shoei88 Terms and Conditions and should be read in conjunction with them.

1.Introduction

shoei88 is committed to protecting the privacy and personal data of all Platform users. As an operator licensed under an international gaming authority, shoei88 is subject to data protection obligations that govern how we handle personal information. These obligations include requirements around data minimisation, purpose limitation, accuracy, storage limitation, and data subject rights.

This Policy applies to all personal data collected through the shoei88 website, mobile browser interface, customer support channels, and any other touchpoint through which you interact with shoei88. It does not apply to third-party websites that may be linked from the Platform — those websites operate under their own independent privacy policies.

2.Data We Collect

shoei88 collects personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify the 21+ age requirement).
• Malaysian mobile phone number provided for OTP verification.
• Email address used as your primary shoei88 account identifier.
• Residential address in Malaysia (Kuala Lumpur, Penang, Johor Bahru, or elsewhere).

2.2 Identity Verification (KYC) Data

• Copy of your Malaysian MyKad or other government-issued photo ID.
• Proof of address documents (utility bill, bank statement, etc.).
• Selfie or biometric photograph for identity matching, where required by our licensing obligations.

2.3 Financial Data

• Payment method details used for deposits and withdrawals, including Touch n Go eWallet account identifiers, Boost account references, GrabPay identifiers, and bank account numbers at Maybank, CIMB, Public Bank, or RHB.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.

2.4 Gaming Activity Data

• Wager history, game session duration, bet amounts, and settled results across all shoei88 products (sportsbook, live casino, slots, baccarat).
• Account balance information and bonus credit usage.

2.5 Technical and Device Data

• IP address and approximate geographic location at the time of login and during active sessions.
• Device type, operating system, browser type, and screen resolution.
• Session timestamps, pages visited on the Platform, and interaction events (clicks, game launches).

2.6 Communication Data

• Records of live chat conversations, emails, and other support interactions initiated through the shoei88 Platform.
• Preferences and settings you configure within your shoei88 account dashboard.

3.How We Use Your Data

shoei88 processes personal data for the following purposes:

• Account creation and management: To register your shoei88 account, maintain it in good standing, and authenticate you during login sessions.
• Identity and age verification: To comply with our KYC obligations under the international gaming authority licence, specifically to confirm that all players are aged 21 or above and are registering in their own names.
• Transaction processing: To process MYR deposits and withdrawals, settle bets, and maintain accurate financial records for your shoei88 account.
• Platform operation and improvement: To diagnose technical issues, optimise the shoei88 user experience, and ensure the stability of the gaming and sportsbook services.
• Customer support: To respond to your enquiries, resolve disputes, and investigate complaints related to your shoei88 account or transactions.
• Responsible gaming compliance: To monitor gaming patterns for indicators of problem gambling behaviour, enforce self-exclusion requests, and comply with responsible gaming obligations under our licence.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the shoei88 Platform.
• Legal and regulatory compliance: To meet our obligations under applicable law and our international gaming authority licence, including retention of records for specified periods.

4.Legal Basis for Processing

shoei88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the shoei88 Terms and Conditions, including account management and transaction settlement.
• Legal obligation: Processing required to comply with our licensing obligations, anti-money laundering requirements, and applicable data protection law.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent for specific processing activities (such as marketing communications), you may withdraw that consent at any time by updating your shoei88 account notification preferences.

5.Data Sharing & Disclosure

5.1 shoei88 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes.

5.2 shoei88 may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification service providers: Third-party KYC platforms used to verify the authenticity of identity documents and confirm age eligibility.
• Payment processors: Financial institutions and e-wallet operators (including those supporting Touch n Go, Boost, GrabPay, and Malaysian banking transfers) required to process your deposits and withdrawals.
• Platform technology providers: Hosting, cloud infrastructure, and software vendors who process data solely on shoei88's instructions and under binding data processing agreements.
• Regulatory and law enforcement authorities: Where shoei88 is legally required or authorised to disclose personal data, including to its international gaming authority regulator, Malaysian authorities, or financial intelligence units in connection with anti-money laundering obligations.
• Professional advisers: Legal, audit, and compliance consultants acting under duties of confidentiality.

5.3 Any third party with whom shoei88 shares personal data is contractually required to use that data only for the specific purpose for which it was shared and to implement security measures commensurate with the sensitivity of the data.

6.Cookies & Tracking Technologies

6.1 The shoei88 Platform uses cookies and similar tracking technologies to support authenticated sessions, maintain your account state across pages, and collect aggregated analytics on Platform usage.

6.2 The following categories of cookies may be used on the shoei88 Platform:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without impairing core functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate the shoei88 Platform. This data is used to identify usability issues and improve the experience.
• Functional cookies: Used to remember your shoei88 account preferences, such as language settings and notification configurations.

6.3 You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the shoei88 Platform, including the ability to maintain a logged-in session.

7.Data Retention

7.1 shoei88 retains personal data for as long as your account remains active and for a minimum period following account closure as required by our international gaming authority licence and applicable financial record-keeping obligations. In practice, transaction and identity records are typically retained for a minimum of five (5) years following account closure.

7.2 Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, shoei88 will securely delete or anonymise the data.

8.Data Security

8.1 shoei88 implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption on all Platform pages and API communications.
• Encrypted storage of sensitive data fields, including passwords (hashed and salted) and payment method identifiers.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Automated session timeout and forced logout on inactivity to protect accounts on shared devices.
• Regular security assessments and penetration testing of the shoei88 Platform infrastructure.

8.2 No system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, shoei88 will notify affected individuals and the relevant regulatory authority in accordance with applicable law.

9.Your Rights

Depending on your jurisdiction and the applicable data protection framework, you may have the following rights with respect to your personal data processed by shoei88:

• Right of access: To request a copy of the personal data shoei88 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where retention is no longer legally required. Note that shoei88 may be unable to fulfil erasure requests where data must be retained under regulatory obligations.
• Right to restriction of processing: To request that shoei88 restricts the processing of your data in certain circumstances, such as while a complaint is being investigated.
• Right to data portability: To receive a structured, machine-readable copy of personal data you have provided to shoei88.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the shoei88 support team via live chat or email at [email protected]. shoei88 will respond to verified requests within 30 days.

10.Children & Minors

The shoei88 Platform is strictly for individuals aged 21 years or older. shoei88 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of an underage individual, we will immediately close the associated account and delete all personal data connected to it. If you believe a minor has created a shoei88 account, please notify us immediately via live chat.

11.Third-Party Links

The shoei88 Platform may contain references to third-party services or payment providers. shoei88 is not responsible for the privacy practices of any third-party service, and this Policy does not cover data processing that occurs outside the shoei88 Platform. We encourage you to review the privacy policies of any third-party services you use in connection with your shoei88 account.

12.Changes to This Policy

shoei88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or operational structure. Material changes will be communicated to registered Players via email or an in-Platform notification before taking effect. The "Last updated" date at the top of this page will be revised on each update. Continued use of the shoei88 Platform following notification of a change constitutes your acceptance of the revised Policy.

13.Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the shoei88 data protection team through the following channels:

• Live Chat: Available 24/7 directly on the shoei88 Platform.
• Email: [email protected] (plain text — not a clickable link).

Please include "Privacy Request" in the subject line of your email and provide sufficient information to verify your identity before we process a data rights request.